Chris Pearce promoted to Chief Customer Officer to lead Enate’s next phase of customer impact (2025)
We’re delighted to announce the promotion of Chris Pearce to Chief Customer Officer, marking a continued investment in our commitment to putting Enate customers first.
Chris has been with Enate for six years, playing a critical role in shaping how we support our customers. This isn’t just a title change, it reflects our mission to go beyond software and deliver real, measurable results for the organisations we work with at board-level and beyond.
In Chris’s own words, “Success for our customers means solving real-world problems, hitting business KPIs, keeping teams motivated, and growing whilst maintaining a steady ship. It’s not about handing over a platform and walking away. Our job is to help make change happen, every step of the way.”
More than a technology vendor
Enate works with leading global B2B service providers such as TMF Group, EY, CMS, Infosys and IHG. Our goal is to help them as service providers to delight their customers, improve service quality and scale with confidence.
Chris’s team ensures every customer has the support they need to get there. That means going far beyond onboarding and ticket management. We measure success not in software licenses sold, but in business outcomes delivered and advocacy. A few of the ways we bring that to life…
- A consultant led Solution Methodology focused on real business outcomes
- 24 hours a day, global expert support and consultancy
- Dedicated Customer Success Managers leading regular business reviews
- A fast-growing professional services team for consultancy, integration and change
- Delivery success tied to board-level impact (with the results to prove it)
Championing trust, integrity and advocacy
Chris has evolved Enate’s customer delivery and support function into a strategic, always-on capability grounded in three key values: Trust, integrity, and advocacy.
Whether we’re rolling out new customer teams with pace and confidence, releasing our latest AI features, or bringing the benefits of SaaS to long term customers, we’re hands-on and committed to making sure our customers succeed.
Helping more global service providers get results
Our customer-led approach is already driving major outcomes such as a £32M profit uplift for TMF. With Chris now leading delivery, services, and ongoing customer relationships, we’re doubling down on our mission to offer the best customer experience in the market.
Enate's CEO James Hall added, “As Enate continues to expand its reach across Europe, America and Asia-pacific, this appointment isn’t just a celebration, it’s a signal of intent. We’re scaling our impact to help even more global service providers run efficient, resilient services, placing the customer at the heart what matters to us”.
