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Operations Health Check

Is your operation as efficient and agile as it could be, or are outdated, manual processes holding you back?  Take our quick quiz and see where your business excels and where it can improve.

What’s in it for you?
Personal assessment of your strengths and weaknesses.
Industry benchmarks, so you know where you stand.
A clear, pragmatic plan of action for improving operations.
Timeline chart showing project progress with coloured bars representing tasks.

Section 1

Work management and visibility

How much visibility do you have into the work your team is doing?

Please select an option.

Do you know how long it takes for routine tasks to be completed?

Please select an option.

How do you manage bottlenecks and delays?

Please select an option.

Do you still rely on spreadsheets, shared mailboxes, or other manual tools?

Please select an option.
Network visualisation of a team with connected profile images of individuals.

Section 2

Resource management

Can you easily see which individual is responsible for each task and customer deliverable?

Please select an option.

Are you able to automatically assign workloads across different teams/regions?

Please select an option.

Are tasks automatically assigned based on roles, skills, and availability?

Please select an option.

Could your workload distribution be improved? Eg. Load balancing, single inboxes

Please select an option.
Bar chart displaying data trends with varying heights for different categories.

Section 3

Data & analytics

Do you use data insights for making informed staffing or resource decisions?

Please select an option.

Can you measure work quality metrics like Right First Time and customer satisfaction?

Please select an option.

Can you generate real-time reports easily?

Please select an option.
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Section 4

Automation and AI

Is any of your work being handled by AI?

Please select an option.

Do you have a way of measuring customer sentiment automatically?

Please select an option.

Do you use automation for email management? Eg. email classification, data extraction, IDP

Please select an option.

Do you use automation for document processing?

Please select an option.
Combination of a donut chart and a line graph showing data points and segments.

Section 5

Compliance and audit trails

Do you have a system in place to automatically log and track all activities for audit purposes?

Please select an option.

Are you able to retrieve historical data and activity logs for compliance audits?

Please select an option.

How do you ensure compliance with industry regulations (e.g., GDPR, ISO27001, HIPAA)?

Please select an option.
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Final questions
These additional questions help us provide you with the most relevant insights and recommendations based on your businesses operational needs.

How large is your business?

Please select an option.

What industry does your business operate in?

Please select an option.

Are you currently exploring solutions for service orchestration, automation or AI?

Please select an option.

Would you like to receive tailored recommendations on how Enate can help you run better operations?

Please select an option.

Please provide your contact details so we can send your personalized results:

First name*
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Last name*
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Email*
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Back
Your total score:
-
Work Management
Resource Management
Data & Analytics
Automation & AI
Compliance
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